"Why can't I view the reports for my school yet?"
If your school has completed surveying and your reports are not available yet, please ensure that you have closed your survey. Reports are ordinarily released within three business days of receiving your request to close a survey and compile reports. To close your survey, select the Close Survey option under the My Surveys menu.
Please note: only accounts set as School Coordinator or Principal are able to view the Open Ended Question reports.
"When do reports get released?"
Once you are satisfied with the number of survey-takers who have completed the survey, you can use the Close Survey option under the My Surveys menu to notify Tell Them From Me® that your school has completed the survey and would like the reports to be made available.
Under normal circumstances, we are able to release a report within three working days of the Close Survey request being received. You will receive an email from firstname.lastname@example.org when the reports are released.
Please note: Once a survey has been closed, it can no longer be accessed by survey participants.